1. WHO WE ARE
Gras maaier bladen enzo
Toernooiveld 21
1359JL Almere
Nederland
CoC Nr.33279715
VAT Nr.NL131949822B01
036-7851687
info@gras-maaier-bladen-enzo.nl
We are therefore responsible for the use made by us or on our behalf of your Personal Data.
2. OUR COMMITMENT

A concern for data privacy is the foundation of trusted business relationships between you and us.
That is why we take your privacy very seriously during business activities on every channel of our webshops or in our branches.

This Privacy Statement explains how we collect and process your Personal Data.

We may update the statement from time to time and publish the new version on our website.
This statement was last updated on 22-05-2018.

3. WHAT INFORMATION WE PROCCESS

You provide us with some of your Personal Data when you communicate with us through our sales channels, for example when you provide your data to create a customer account with us or when you contact us with a question. We obtain some data by recording how you use our websites or applications, for example using technologies such as cookies.

It is true that we will only process relevant information from you in order to provide you with the products or services you expect.

You have control over which Personal Data we process. When asked to provide Personal Data, you may decline. However, if you choose not to provide Personal Data that is necessary to provide a product or service, we may not be able to provide that product or service.

Identification information: your first and last name, gender.

Contact Information: your business or private&eac; email address, business or private&eac; postal address, business or private&eac; telephone number and other similar contact details, such as delivery address.

User account information: The date your account was created, your account number, username, account passwords, and security information used for authentication and account access.

Details of your agreement when entering into eand agreement with us as a service provider/product provider or a customer: information that is necessary for our business relationship.

Financial Information: Information required to process your payment when you make purchases, such as your bank account information or your credit card details. Credit card numbers, expiration date and the security code of your payment instrument are processed by our payment service providers.

Purchases: Information about the quotes you request, the orders you place, and the purchases you make. When you have an account with us, we also keep information about your balance and any overdue payments.

Location Information: Information about location for delivery purposes and managing your contact information.

Your interactions with us: The content of messages, emails, letters or calls to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, telephone conversations may be listened to and recorded for the purpose of improving our relationship.

4. WHY WE PROCCESS PERSONAL INFORMATION

We use your Personal Data to maintain our business relationship with you. This includes:

• Sales
• Improving our products and services
• Marketing (newsletters, direct marketing, profiling)
• Customer loyalty purposes (cards, events, contests)
• External communication
• Compliance with legal obligations
• Litigation

See the following sections for more information.

1. Sale

We use your Personal Data to carry out essential business activities such as:
Providing our products and services: We use your Personal Data that we collect for your orders, delivery, billing and payment collection.
Open account: we use your Personal Data for your account and activation, your contract(s) management.
Payment Transactions: We share payment information with banks and other entities that process payment transactions or provide other financial services.
After sales and product return service: We use your Personal Data from the activation of the product warranty at the time of ordering, the receipt, registration and management of a customer claim and/or product return, to the handling of the file.
Customer Support: We use your Personal Data to answer your questions and track sales of our products and services.

2. Improving our products and services

We use Personal Data to:
Conduct surveys or request feedback on our products and services: We use your responses and contributions for the purpose of quality control and improvement of our products and services.
Analyze your use of our websites, apps and your response to our communications in order to improve the products and services we offer.
To maintain records of our activities and services, which may include communications we have had or are dealing with with you.

3. Marketing

We use Personal Data for:
Newsletters: We may send you newsletters about our products and services.
Direct marketing: we may send you communications (including by email, whatsapp and SMS) about products and services offered by us and third parties that we think may be of interest to you ( for example, because they relate to other products and services that you have purchased or expressed interest in).
Customized content: We may use your Personal Data to provide you with customized content and advertising.
Customer loyalty purposes (cards, events, competitions): We can include you in our customer loyalty programs based on your account and grant you special benefits.

If you do not consent to these marketing activities, you may still receive feedback requests, surveys and other customer care communications from us.
You may at any time withdraw your consent to these marketing activities or opt out of receiving feedback requests and surveys through our website in your account, by replying to a marketing email or by using the contact details provided in the share “How to exercise your rights” below.

4. External communications

We process your Personal Data to inform you about:
• Our products and services
• Our business strategy, our standards and values

5. Compliance with our legal obligations

We process or share your Personal Data with third parties where required by applicable law such as:
• Tax legislation
• Accounting legislation
• Fraud prevention legislation
• Insurance legislation
• Personnel legislation
• Compliance with our legal obligations

6. Disputes and Litigation

We may process your Personal Data to:
• Resolve potential or actual disputes
• Defend our legal rights
• To respond to legal proceedings
• Respond to requests from an appropriate law enforcement agency
• And more generally to protect our rights, our privacy, our safety or our property.

7. Legal basis

For each of these purposes, we collect, use and disclose your Personal Data for as long as there is a legal basis. Legal bases are the next reason and:
Because we need them to enter into a contract with you or take steps to enter into a contract with you. For example: to deliver goods you have ordered. We may also collect your information because you have asked us to take steps before entering into an agreement with us, for example when you ask us for a quote.
Because we need them to comply with the law. In some cases we need to keep your data because we are required to do so by law. For example: to ensure general safety and security, for tax issues, etc.
Because you consented. For example: when you fill in paper or online forms and choose to provide us with your information.
Because it is in our legitimate interest. For example: to prevent fraud etc. When we process your information on that basis, we always make sure to balance our interest in the information against your rights and reasonable expectations.

5. SHARE YOUR INFORMATION WITH THIRD PARTIES

We share your Personal Data where necessary with your consent for the purposes set out in the “Why We Use It” section.

1. Service Providers
When we share your Personal Data with service providers for the purposes set out in the “Why We Use It” section
Our partner companies must comply with our data privacy and security requirements and must not use Personal Data they receive from us for any other purpose.

2. Suppliers
Information about your purchases may be provided to our business partners from whom you purchased a product or service, such as for delivery purposes and product availability.

3. Other recipients
We may also provide your Personal Data to the following parties:
• Judicial authorities or regulatory authorities
• Parties involved in legal proceedings, such as attorneys, plaintiffs, defendants, etc. to defend or exercise our legal rights

6. INTERNATIONAL SHARING OF INFORMATION
In cases where we may be required to transfer your Personal Data to a location outside of the Netherlands and the European Economic Area, we will implement all procedures required to obtain the guarantees necessary to secure such transfers.
7. STORE YOUR INFORMATION
We will retain your Personal Data for as long as necessary in accordance with the purposes of the processing. The Retention Period varies for different types of Personal Data depending on:
• The business need to retain the Personal Data
• The contractual and business requirements
• Legal requirements (data protection, insurance, tax, human resources)
• Rules and recommendations issued by Data Protection Authorities
We may retain some Personal Data after the end of that period, for example to resolve any disputes and for pending or future legal proceedings, to maintain records of our services and to otherwise comply with our legal obligations and to enforce our legal rights. to defend.
8. SECURING YOUR INFORMATION

We regularly review the technical and organizational security measures we have put in place for our information and communication systems to adapt them to the risks to you and to prevent the loss, misuse or unauthorized alteration of your Personal Data.

You are responsible for keeping confidential the password you use to access our website. We will not ask you for your password, except when you log in to our website.
We cannot be held liable for any damage that may result from accessing or using our website, including damage or viruses that may infect your computer equipment or other resources.
While we have taken every precaution to ensure the reliability of the information on our website, we cannot be held liable for any errors, omissions, or results that may be obtained, transmitted, retransmitted, or collected from the use of such information.
In particular, the use of hyperlinks during your visit to our website may direct you to other external websites to access the information sought. We have no control over such servers and are not responsible for the privacy policies and practices of third party websites.

9. YOUR RIGHTS
You can exercise all your rights as a Data Subject. You are entitled to:
Insight. You have the right to know whether we hold Personal Data about you. You can obtain a copy of the Personal Data we hold about you, together with other information about how we process it; Rectify inaccurate Personal Data and, in some circumstances, request that we erase data or restrict our use of your Personal Data, or otherwise object to our processing of your Personal Data for direct marketing purposes or for related reasons with your specific situation;
Object to the use of your Personal Data for certain purposes (e.g. marketing purposes);
Limit. You have the right to request that we restrict our use of your Personal Data in certain circumstances, for example while we are investigating a complaint that the Personal Data we hold about you is inaccurate (subject to conditions); Deletion of your Personal Data (under conditions);
Data portability. Where applicable, you may have the right to receive a copy or have a copy sent to another company (in a digital form) of Personal Data you have provided to us; Withdraw any consent you have given in relation to the use of your Personal Data at any time. This includes consents to receive direct marketing communications (see “Why We Use Them” section, “Marketing” section).
10. COOKIES
We collect data for research in order to gain a better understanding of our customers, so that we can tailor our services accordingly. This website therefore uses "cookies" (text files placed on your computer) to help the website analyze how users use the website. The information generated by the cookie about your use of the website can be transferred to our own secure servers used by rs-jachttechniek.nl or those of a third party. We use this information to keep track of how you use the website, to compile reports on website activity and to offer other services related to website activity and internet usage.

Purposes
We do not collect or use information for purposes other than the purposes described in this privacy policy unless we have obtained your prior consent.

Third Parties
The information will not be shared with third parties. In some cases the information can be shared internally. We are obliged to respect the confidentiality of your data.

Changes
This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to regularly consult this privacy statement.

Disable cookies
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is possible that functions and services of the webshop will not work or function correctly if cookies are disabled in your browser.
11. HOW TO MAKE USE OF YOUR RIGHTS
To send us requests to exercise the rights set out above or for more information about them, please:
View and copy all your data via our webshop.
You can also edit or delete all non-critical information.
Send us an email via the contact form
For certain actions it is necessary that you can identify yourself as the legal owner of the information in question.
FEEDBACK
"We received the delivery today by mail. Many thanks."
Othmar


"Great service , very clear website while ordering very simple , thank you await product in the mail"
Keith Rutter


"Ottima organizzazione, massima disponibilità e competenza, tempestività nelle risposte e nella spedizione del prodotto, tutto molto bene!"
Massimo


"Your tracking and shipping information is useless. Why does it take a couple of weeks for item sent to arrive in ireland. A donkey and cart would be quicker
Owner:
You've orderd a (not in stock) product with an order lead time of 7-14 days on a saturday (18-03-2023) after 18:00.
It was shipped after only 4 business days (24-03-2023).
And within 3 days (27-03-2023) you expect it to be delivered?
How's that "a couple of weeks"?
And my guess is, that the donkey would have drowned in the channel."
Denis Daly